Business Swap is an international network especially for professional people, business owners and the self employed. The purpose of Business Swap is to foster the professional and personal development of our members through education, motivation and experience. This is accomplished through regular meetings, networking and the Professional and Personal Development Program into which all members are enrolled. For more information on Business Swap visit www.businessswap.com.au

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""Customer Relationship Management (CRM) and how you and your business can benefit from it"" Gill Walker Customer Relationship Management (CRM) and how you and your business can benefit from it”. In her presentation, Gill will cover the following topics and how they apply to small and medium sized businesses: •    What does CRM really mean? •    How CRM got to its current position •    Organisations and their approach to CRM •    A brief overview of the technology which supports CRM •    Some hints and tips on how to make your CRM project successful •    Benefits of a well implemented CRM solution •    How Opsis approach a CRM project Gill Walker Gill specialises in empowering companies to optimise sales by getting to know their customers and delivering the services and products they require.   She has been specialising in CRM for over ten years, and for the last five years has focussed on Microsoft CRM as the market leader in CRM, when considered from a value for money perspective. Gill Walker is a Microsoft Certified Professional in all three of the MS CRM disciplines (Installation & Configuration, Customisation, and Applications Professional).  She owns and operates Opsis - a boutique consultancy totally focussed on implementing and improving the Customer Relationship Management strategies and requirements of Small and Medium Business’s (SMBs).  Gill will identify where you are losing time or missing opportunities, and assists in implementing solutions to overcome these issues. Her aim is to act as a conduit between your business and technology to ensure that the ideal solutions are delivered meet your business requirements. So, please join us on Friday 7th August to listen to Gill and gain an insight into the realm of CRM.   Date: 07-Aug-2009 Venue: Caroline Bay Brasserie, Gosford Regional Art Gallery, East Gosford Time: 6:45am - 8.00am Investment Members: $25.00 Guests: $45.00 + $2.00 booking fee on all tickets bought Not Attending

President's Message Back to top Upcoming Meeting Program The following Speakers will soon be speaking at Central Coast Business Swap Julian Campbell To be advised Friday, 2 October 2009 Back to top Back to top Back to top   Leadership Team President Simon Royle P: 0419 440 768 Secretary Charmaine Perrt P: 0410 448 121 Program Coordinator Maxine Dale P: 0419 250 508 Membership Ilze Jaunberzins P: 0409 713 466 Newsletter Christine Parker P: 0418 297 798 Publicity David Norris P: 0429 988 126 Meeting Planner Alex Hyslop P: 0418 855 771 Treasurer Alan Jones P: TBA

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